How can we help?
Answers for access, seats, billing, and plans. If something still looks off, our team is one message away.
Where is my access?
Please allow up to a few minutes after payment
- Paid
- Activated
- Tools ready
Still nothing? Please check the following:
You logged into the members portal
Access lives in the members dashboard, not only in your email receipt. Use the same email you paid with.
Your plan tools show in the dashboard
Lite, Small, Writer, Designer, Ahrefs Combo, and Mega include different tool lists. Open a tool that is on your plan.
You used the same email you paid with
Membership is tied to the checkout email. If you signed up with a different address, switch accounts or ask support to merge access.
You refreshed or tried a private window
Cached sessions sometimes hide a new seat. Refresh the portal or try an incognito window, then open the tool again from the dashboard.
It says “failed” but I was charged
Some banks mark a hold before the charge settles. Wait a few minutes, then check the portal again. If access is still missing, send the payment receipt to support.
My tool access dropped
We restore seats for free while your plan is active
Why shared seats get kicked
Group buy tools are shared. When too many people use one login at once, the vendor may end a session. That is normal on shared plans — it is not a ban on your Toolstap account.
How to get back in quickly
Open the tool again from the members portal, or message support for a seat reset. Avoid logging in from many devices at the same time on shared seats.
When a private account makes sense
If you need uninterrupted daily use, ask support about a private seat. Private accounts cost more but you are not sharing the login with other members.
Refunds
Contact us within 30 days and we will make it right
Talk to support
Still need help?
Our team is always ready to answer questions about access, billing, upgrades, and plan changes.
Contact supportMore questions
What is Toolstap / SEO Tools Group Buy?
Toolstap gives you affordable access to 90+ premium SEO, content, design, Amazon, spy, and learning tools. Group buy plans use shared seats at a low monthly price. Private accounts are available separately.
How does group buy access work?
We purchase legitimate subscriptions and deliver access through our members platform so you can use tools at a much lower cost than buying each one alone.
Is it safe to use?
Yes. We use legally purchased subscriptions and a secure members portal. There are no shady downloads. Shared seats are used on group buy plans; private accounts are a separate option.
Do you offer shared and private accounts?
Yes. Group buy plans use shared accounts for affordability. If you want a private account, contact support for pricing.
What tools are available?
90+ tools across SEO (Ahrefs, SEMrush, Moz, Majestic…), content & AI writing, design, Amazon, spy, and learning. Exact tools depend on your plan — Mega has the widest access. See all tools.
How much does it cost?
Plans start at $10/month (Lite & Designer). Small and Writer are $15, Ahrefs Combo is $25, and Mega is $50. See the pricing page for full tool lists.
Do I get instant access after payment?
Yes. Once payment is confirmed you can start using the tools in your selected plan from the members portal right away.
What payment methods do you accept?
We accept PayPal, Visa, Mastercard, American Express, Apple Pay, and Google Pay. Exact options can vary at checkout.
Can I upgrade or change my plan?
Yes. Message support with the plan you want. We will adjust access so you only pay for what you need.
Can I cancel anytime?
Yes. Plans are flexible with no long-term lock-in. Cancel before the next billing cycle if you no longer need access.
What is your refund policy?
If something goes wrong with delivery or access, contact us within 30 days and we will make it right. Fully delivered private setups may follow different terms — ask support before you buy if you need details.
What kind of support do you provide?
WhatsApp, email, and member tickets. Typical replies are under 30 minutes during support hours. Start on the contact page.
A tool login keeps failing — what should I do?
Open the tool from the members portal again. If the vendor still blocks the session, message support with the tool name — we reset or replace seats while your plan is active.
Do you offer agency or multi-user deals?
Yes. Teams that need several seats or private accounts can message support for a custom setup. Tell us which tools and how many people need access.